Quality Assurance for Volunteer-Led Programs

Computer screen with Tree Plotter inventory management loaded.
Three individuals working on planting trees and small shrubs

Where to turn: Volunteers or contractors

Most successful urban forestry and tree equity programs depend on volunteers not just for planning but also for implementation of their initiatives. Whichever you choose — volunteers, contractors or both — professional arborists or urban foresters will need to help plan and supervise your projects. These cities use different mixes of paid staff, contractors and volunteer networks.

Seattle

Philadelphia

Virginia

Knoxville

Providence RI

Contracted maintenance makes sense for larger communities with expansive canopy and the need to manage frequent, regular inventory assessments. Many of the larger companies offer public-facing webpages to track trees, manage workflow and in many cases, create a growing network of resident tree activists.

Training volunteers

Volunteers don’t need all the skills of a certified arborist. But they do need initial and continuing education about tree growth and condition, markers of decline and the presence of pests and disease. Seattle’s Forest Steward Field Guide covers virtually all the bases.

The Forest Steward Field Guide Logo for their Green Seattle Partnership. The background is teal blue, the words Forest Steward is in bold, black, and large font. The words Field Guide is in bold, white, and large font. There is a black line separating the next set of words. The words Green Seattle Partnership is in bold, white, and smaller front.

 

 

Training. Many communities have published guides for training community tree volunteers. The Green Seattle Partnership’s Forest Steward Field Guide — newly revised in 2024 — is one of the most comprehensive. Often these same volunteers can be mobilized to act as advocates for tree equity.

Advocacy. Casey Trees in Washington DC offers an Advocacy Handbook and training to help them succeed.  And the Girl Scouts have published a guide to to the why’s and how’s of tree planting that as useful for adults as it is for kids.

Mulch and water. Trained staff member or volunteer arborist should review newly-planted trees and determine that they are planted, mulched and watered appropriately.

After the trees are planted. Depending on the number of trees and the number of planting volunteers, you may need to plan supplementary activities that volunteers might enjoy and appreciate.

Well-trained volunteers often produce results similar to those returned by trained staff at significantly lower cost.

Assuring data quality and consistency

Training session for volunteer tree checkers in Philadelphia.
Training session for volunteer tree checkers in Philadelphia. Courtesy Pennsylvania Horticultural Society

 

Organizations that rely on volunteers risk inconsistencies in their data quality. But mature programs have identified steps you can take to minimize them.

  • For quality assurance, repeated measurements can be made on the same trees using different volunteer crews (i.e., in schools, different grade level science classes can repeat measurements).

  • When differences are found between data sets collected on the same tree, ask volunteers to collect a third set of measurements and resolve the issue.

  • For more complicated field measurements, it may be useful to have a trained supervisor on call to help with assessments

Vibrant Cities Lab has a new look, new resources and new ways to get involved in greening your city. We’re introducing several new digital resources including a Cool Corridors Guide, Urban Forestry Roadmap and Forest Health information that will help urban foresters and related professionals build thriving programs for their communities. 

On December 31, 2025, old.vibrantcitieslab.com (note the new URL) will close. Make sure you download any resources or action guides you don’t want to miss.

Get involved with us by sending your feedback on the new website or sharing your best urban forestry success stories with us at info@vibrantcitieslab.org.